The following list is an explanation of the error code that may appear when you have problems redeeming the voucher:
Error codes upon redemption: |
- “Ineligible to redeem code.”
- You already redeemed the voucher code
- You have an active subscription within the restricted time frame
- You redeem the voucher code outside of the geo-restricted region - "Not eligible to use this promo code."
- You have an active subscription within the past 30 days. Please kindly try to redeem the code once the 30-day period is over - “OOPS. Unable to redeem code.”
- There is a server error, in which case we recommend the member attempt to redeem the code 24 hours later
- Someone attempts to redeem a code that another member has already attempted (but failed) to redeem. - “This code has already been redeemed.”
- The voucher code has already been redeemed. - “The code is no longer valid.”
- The voucher code is expired. The redemption cap has already been met. - "OOPS. You already have an active subscription. Try again later"
- A subscription restriction is applied. You cannot redeem the voucher code because you still have an active subscription. You can try to redeem the voucher code once your subscription is inactive.
Please also ensure the following:
- Make sure that you don't have an active Tinder subscription;
- If you still have an Active subscription, please unsubscribe the package first to activate the new one;
- Turn off your VPN connection (if you are using a VPN);
- Make sure to enable Location access on your device.
To enable Location access on your device, please follow the steps below:
Android
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IOS
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