If your transaction has succeeded, you will be able to find the voucher code in the email that you entered when making a transaction.
|Please check your e-mail inbox/spam box. The voucher code is under the subject "Thank you for your order!" from firstname.lastname@example.org like the picture on the right:|
|Especially for the XL payment method, the voucher code will be sent via SMS on behalf of Codapay as in the example on the right:|
If you have checked and the code is still not there, please contact our Customer Support team and send us the following:
- Mobile Number:
- Order Date & Time:
- The E-mail address you used:
- Order Amount:
- Receipt Screenshot: (Payment receipt from your payment channel)
We will assist you to recover your code.