If you have completed your purchase but did not receive the game item or voucher code, please note the following information:
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Purchase Game Items Make sure whether the item is already in your game account or not by:
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Game Voucher Purchase Double-check that you have:
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If the above has been done but the game item or voucher code has not been received, it could be due to:
Case 1)
You have successfully made a payment and received a successful transaction notification in the payment window, email or SMS. That means there is an order delivery problem in the game/application. Don't worry, we have your transaction history and we will resolve the problem and report it to the related game/app to add the game credit to your game/app account manually.
Case 2)
You have completed the payment but in the payment window, an email or SMS from Coda says your transaction failed. In this case, There are some issues between Coda and the payment carrier connection. But again, Don't Worry because we will work closely with the operator to investigate and resolve the issue by manually adding your game credit or refunding your credit.
Case 3)
There is a problem that causes the delivery of game items or voucher codes to be delayed.
Please provide the data below so that we can check and resolve the problem as soon as possible:
Transaction date and time:
Phone Number or Email:
Game/Application Name:
Payment screenshot:
Submit the data via this form.
We apologize for the inconvenience caused.